Frequently Asked Questions - Students

 

You must enter an adult email address at checkout.

For other questions, please contact:
Nancy Kay, Operations & Volunteer Manager
nancy@shadow-project.org
‪(503) 208-6895‬

Does it cost money to shop in the Shadow Store?

No, there is no cost to you. All items are priced in "Shadow Bucks" that your child earned by participating in The Shadow Project's Goal Setting program. Just enter your Shadow Bucks gift card 16-digit code (located on your gift card) at checkout.

You can learn more about The Shadow Project, a nonprofit organization, at www.shadow-project.org.

 

Can I spend my own money in the Shadow Store?

At this time, we are unable to support purchases of these items. Contact nancy@shadow-project.org if you would like more information about an item.

Why am I asked to provide a credit card at checkout?

This is a standard Shopify checkout procedure. When you enter your gift card code at checkout, and it covers your whole order, you will not be required to enter a credit card. If you enter your gift card code and you have a balance remaining on your order, please remove items from your cart. We are unable to support purchases at this time, and will have to refund your credit card and adjust your order at our discretion.

Why am I asked for my billing address at checkout?

This is a standard Shopify checkout procedure. Your order will not be mailed to your address. Your order will be delivered to your child's teacher at their school.

 

How long will it take to receive my order?

Your order will be delivered to your child's school in 7-10 days. We appreciate your patience as we pack and deliver orders for hundreds of students in our Goal Setting program.